Shipping policy

HOW MUCH DOES SHIPPING COST?

Shipping is FREE for all U.S. orders. Shipping costs are determined by location.

PROCESSING TIME

Orders will be processed between 2-4 business days. This includes production time since most of our products are made to order.

ESTIMATED DELIVERY TIME
Once your order is processed, tracking information will be sent to the email used during the purchase. 
Due to Covid-19, some international packages may be delayed due to routing or customs delays.

• USA - Within 2-5 business days
• Canada - Within 3-10 business days
• Europe - Within 2-5 business days
• Australia/NZ - Within 5-10 business days
• Rest of the World - Within 5-20 business days

If your order hasn’t arrived in the estimated delivery times, please contact our support team at contact@heartwordsjewelry.com

If your order hasn't arrived within 60 days of the date of original purchase, contact our support team for a full refund on your purchase.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

RETURNS AND REFUND GUARANTEE

For items received that are not as we described in our listing and defective items, we cover the return shipping cost and replace the item